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II - Business Transformation
Welcome to the course
Meet Wim De Vos 👋
Let's hear from Wim himself 🎬 (3:41)
How to use this course (1:55)
Before you get started...
Transforming ME
Transformation starts with you
Transformation is a process and a mindset (11:07)
Practice the 4 pillars of self transformation
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Transforming BUSINESS MODEL
Transform your business (9:45)
Transform your Engine of Growth
Aftercare contracts and transformation (12:50)
Self-evaluate your business model
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Transforming CUSTOMER EXPERIENCE
Customer experience transformation - part 1 (14:29)
Customer experience transformation - part 2 (9:10)
Play the Friction Hunter Game
The autonomy edit
Customer For Life Poster
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Conclusion to the course
You did it 👊🏼 (5:32)
Now what 🤔
Customer For Life Poster
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